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FAQ

How soon should I order a sign? Is a traditional lawn necessary for installation of the signs? 

We do not reserve newborn storks in advance due to the unpredictability of baby’s arrival.  Please call us the same day the baby is born for the best chance of having a stork in the yard to greet the new parents when they arrive home with their baby. 
 
We do not install signs at commercial locations.  We deliver signs to traditional residential lawns only.  We define a lawn as a wide expanse of unobstructed soil with grass on the top.  For example, we cannot install signs in xeriscape, rocks, pea gravel, crushed granite, concrete, mulch, flower beds, raised beds, garden pots, ground cover, thick landscaping or hard packed soil that has been used as a driveway.  We are required to drive the stake into the ground 10-inches for stability. It’s not possible in the situations described above. 
 
We cannot place a sign in front of public utility boxes, water mains or any other structure owned by the city, county or state.  We cannot impede access to these areas or we could be fined and / or have our signs destroyed because they block access.  
 

What is your area of service?  

We serve the greater San Antonio area, including Boerne and Fair Oaks Ranch.    

How long is the rental period?

The rental period is one week.  At the time we pick up the sign, we will leave the bundle, sibling or message stars, dog bones or cat sign at the front door for the new parents to keep.

How much does a Stork Lady “new baby” yard sign rental cost?  Will there be a delivery fee? *

The charge for renting the sign of your choice is $90.00*, and includes the first 10 miles we drive from our address (near Sea World) to the delivery address.  There is a $10 delivery fee for addresses 10-20 miles from ours. And a $20 fee for addresses 21-25 miles and $30 for addresses 25-30 miles from ours.  

How much are sibling / message stars / Dog Bones and Cat Signs? *

$25 each. The new parents / siblings keep them at the end of the rental period.

What service do you offer for multiple births? *

We normally set up a separate sign for each baby. The first sign is priced at the regular rate of $90. Each subsequent sign is discounted to $85. At the end of the rental period the new parents or grandparents keep each personalized bundle, star or cloud. 

What service do you offer for the happy grandparents? *

If a sign for the grandparents is ordered at the same time as the sign for the new parents the rental price is discounted to $85.00**. The bundle traditionally states “Proud Grandparents of (Baby’s Name) and the birthdate.

Where will you place the sign in the yard?

We choose the best location possible for visibility, as well as for the best photo ops. That said, sometimes there are issues such as utility boxes, automatic lawn sprinkler systems, tree roots, earth that is as dry as concrete, limestone under the surface  or landscaping that will dictate placement. In those situations, we will still use our best judgment as to location and it always works out just fine. If there is a specific location, you’d like for the sign to be please let us know when you order and we will do our very best to place it there. We cannot guarantee exact placement of the sign to your specifications if you are not home when we deliver the sign or you have not obviously marked the location in the yard with a tangible marker. But we will get very close.

How do I place my order? How do I pay for your service?

We take most orders by phone at 210-630-1894. If you prefer you may contact us via email at storkladysigns@gmail.com. We’re just like the florist. We accept Visa, Master Card, Discover and American Express over the phone in payment of the rental. Orders must be paid in advance.

What is your refund policy?

You will receive a full refund if any of the following apply:

  • You cancel your stork or birthday sign rental at least 24-hours in advance
  • Extreme weather conditions prevent us from setting up your sign

You will not receive a refund if any of the following apply:

  • We are unable to get into a gated community because we were not given a gate code or it doesn’t work
  • The security guard at a gated community refuses to allow us entry
    Please note: We stay very busy and we can’t wait at a gate for more than 10 minutes while the guard attempts to contact the homeowner to grant access. It is important that you make arrangements with the guard to give us access prior to the moment of delivery.
  • The homeowner or recipient does not allow us to set up the sign or calls us to request that we pick up the sign prior to the end of the rental period
  • If a dog or other animal is threatening or refuses to allow us onto the property
  • If the location does not have a traditional lawn We define a lawn as a wide expanse of unobstructed soil with grass on the top.  For example, we cannot install signs in rocks, pea gravel, concrete, mulch, flower beds, raised beds, garden pots, thick landscaping or hard packed soil that has been used as a driveway.  We are unable to install signs in areas where rocks / small boulders cover the “yard” or are prominent in the “yard.”  We are required to drive the stake into the ground 10-inches to properly / safely install a sign. It’s not possible in the situations described above.

 

*prices include set up, delivery and pick up. Prices are subject to change without notice